I did not plan to buy many things at Gen Con; the cost of flying to Indianapolis and staying at a hotel were expensive enough. I went into the convention center with a mindset to avoid purchasing all the things I would – of course – want to buy. The only other thing I wanted to buy at Gen Con was a set of dice. One can never have enough dice!
My love/hate relationship with my dice has led me to engage in troubling behavior. I have learned though online osmosis about GameScience Dice and figured they would have a booth at Gen Con. I shuffled over to their booth and got lost in the rows of pretty dice. I finally decided on a set of orange and black dice (the colors of my favorite hockey team). I was happy, I bought my first set of GameScience Dice and those would be “My First Gen Con” dice.
@TheIdDM careful de-burring them if they have mold marks. Ruined my GS D6 using wrong kind of sandpaper...—
David Tavener (@iTavman) August 18, 2012
However, a gentleman on Twitter – and who I met at the show a day earlier – commented that he ruined one of his GameScience dice when filing away an imperfection. I opened up the plastic box holding the die and – sure enough – each of them had a rough edge or some other type of flaw that would need to be sanded or filed down. On top of that, I realized he d20 was an old-school model with two sets of numbers that went from 1-0 with no teen numbers. There would be no way to tell if any given number was above or below 10.
I was seven kinds of frustrated by these developments! Below, I discuss my (probably too strong) opinions about different brands of dice, my irritation while shopping for dice at Gen Con and my idea for how to fix the GameScience Dice problem.
Because I would really love to say I have empirically validated dice!
After processing the information that I had just spent $15 on a set of dice that were either unreadable or otherwise unusable without modification, I turned the box over and discovered the disclaimer on the label. The label explained there are imperfections in each die from the way they are made that require the buyer’s attention to fix through sanding down the rough spots. I had been wandering around a crowded exhibit hall for an hour or two and was boggled by how a company selling “Precision Dice” requires the buyer to “fix” each die to make it useable. I obviously should have read the box first or done some research on how the dice worked . . . although I think my assumption that I was buying a “finished” product was sound.
I went back to the GameScience booth and inquired about the set and was told I could exchange them for something else. I want to be clear that the staff working the booth were quite helpful and told me they would file down the rough spots after I found a set I liked. Still, there was a bit of incredulousness regarding my inquiries about the imperfections in the dice. The feeling I got is that I should have known this was the case with GameScience Dice.
I searched for another set that I liked and could not find a complete set of any given color I liked. The black d6s and d20s were gone. The orange d6s were sold out. I settled on a different style of orange dice that did not have ink in the numbers yet. The Game Science staff members were busy inking die for many people who bought them because most of the dice sets there were not inked. There was an additional fee to have the uninked dice inked in a custom color the buyer selected; this fed in to my “I’m not buying a finished product” frustration. As I went to exchange one set of dice for another, I was informed the line to ink and sand the die was too long and they would not be able to complete it until the next day. Considering it was Saturday and I was leaving Sunday morning, I just shrugged my shoulders and asked for my money back.
I could tell the staff member was a bit confused about my actions. I imagined he was thinking, “What is this guy? Clueless? These are GameScience Dice and they are a treasure.” He is correct; I am clueless about GameScience Dice! If I’m going to spend $15 on one set of dice, the only thing I should need to do is open up the package and roll them. Considering I would likely screw them up by sanding them incorrectly, which would obviously destroy the concept of “precision,” the whole thing was irritating.
Plus it had been about six hours since I ate and the food trucks outside were screaming my name!
Everyone at the GameScience Dice booth was professional and quite polite. I can only imagine what it is like to work a booth like that at the show as thousands of people are flowing in, out and around the store at all times. I was given a full refund, and I ambled over to the Chessex booth and bought a joyful set of dice appropriately titled Festive. I don’t know if Chessex dice are “precision” but they look cool and I don’t have to file them down with sandpaper to make them useable! I already own seven or eight sets of Chessex dice, which is one reason I wanted to branch out to buy GameScience Dice.
I have attempted to use Q-Workshop Dice but I find the rolling action odd. It seems to bounce around on a table and suddenly stop. Something about it seems off. I realize the previous two sentences may sound absurd! It was certainly fun to score most of the special Dungeons & Dragons Gen Con Drow Dice Set; I would not use them at the table but they are pretty.
I still want a set of dice that have been rigorous tested to be “perfectly random” and it seems that GameScience has the strongest claim to that title. However, I find it slightly ridiculous that the buyer has to modify something marketed with the word “precision.” Not one to simply complain about a topic, I investigated what could be accomplished to solved the problem and I believe I have found a solution.
GameScience Dice Needs to Kickstart Itself
I contacted Customer Support for GameScience Dice and summarized my experience and concerns into a brief email. The next day, I received a helpful response from a staff member there. The individual has not given me permission to use their name in this post, so I will paraphrase their response below:
The mark you see is the clip from the molds used to make the dice. We could reduce the presence of the clip by making new molds. However, the cost of making new molds would cost approximately 100k. Our dice have been around for ages, and the finishing process has always been consistent. Usually, the customer only has to finish a couple of dice in the
set. We might offer finished dice sets in the future for an additional cost. A premium line, if you will.
That struck me as an extremely honest response; I imagine any dice company does not have that kind of capital to change the way they have made their product for many years. But recent events make me think there is a way for them to improve their product through the support of customers and people who really want to have great precision dice.
As the homicidally popular Reaper Miniatures Kickstarter demonstrated, there is great opportunity to extend a product line with the assistance of customer who enjoy a product and want more of it. For those unaware, Reaper Miniatures established a Kickstarter that raised 3.5 million dollars. Million – with an M. The success of the Kickstarter product was summarized well by Monte Cook in a blog post on his site:
Kickstarter is a great fundraising mechanism for just about anything, but I think that Reaper discovered that it is absolutely perfect for miniatures. Because Kickstarter works best when you’re dealing with something that is costly to initiate, and then cheap to produce. Which is exactly how miniatures production works. With miniatures (and I’m making up numbers here, just to illustrate the point), the sculpting and the mold-making is what’s expensive, not the miniature itself. Which means that the first miniature costs $10,000 to make, but the second one costs 10 cents. Another way to look at that would be that it costs $10,000.10 to make one. $5000.10 each to make two. $2500.10 each to make four, and so on until, once you’re making thousands of them, the minis cost just a few cents each.
Could you not edit the above quote to replace miniatures with dice? It seems GameScience Dice would need 100K (but let’s say 200K just to be safe) to create new molds to ensure that all of the dice they make not only produce perfectly random results but also do not require buyers to sand or file them down. If Reaper can generate 3.5 million dollars to extend their line of miniatures, I see no reason why GameScience (or anyone else for that matter) could not initiate a Kickstarter to generate 250 thousand dollars to create the best dice possible.
Sign me up!